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CUSTOMER SERVICE
Online Access Problem?
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Subscriber Access
To access any of the online Kiplinger publications, you must first subscribe to the online edition of that publication.
- To access the online edition of The Kiplinger Letter click here.
- To transfer to the online edition of The Kiplinger Letter, The Kiplinger Tax Letter, Agriculture Letter, or California Letter click here.
If you have already subscribed to the online version and are having access problems,
please review your Account
Status to make certain that your subscription is active. If your subscription is
active, please review the following guidelines before trying to sign-on again. Taking each
of these steps will easily resolve the most common causes of access failure.
Cookies Settings
If you have chosen to disable your Cookies settings, you will not be able to access your online
subscription. We require your browser to accept cookies to allow you access to subscribers-only
areas of the site. To enable or change your Cookies settings, please see How To Turn On Cookies
in Your Browser below.
If you have changed your previous username or password and you previously selected the "store my login
information" option when you logged in with your old username/password, you must clear your cookies of
your old username/password before successfully logging in with your new username/password. Once you
have accessed successfully with your new username/password, you may again select the "store my login
information" option for your new username/password.
Reload/Refresh
Access problems are frequently caused by Web browsers storing
files in memory, or "cache," and not always retrieving the most current version
of a page. Try reloading/refreshing the page to clear up any memory problems using the
following instructions.
Subscribers to The Kiplinger Letter online at KiplingerForecasts.com:
Without using your favorites or bookmarks, type in
"www.kiplingerforecasts.com" to go to the KiplingerForecasts.com home
page. When the page comes up, hold down your Shift key and hit the
"reload/refresh" button at the top of your browser screen.
Once the KiplingerForecasts.com home page is reloaded, click on "Kiplinger Letter" at the top
right of your screen. Type your FULL email address and password from scratch, all
lowercase, in the login box. Please remember that your "username" is your email
address. If you are still unable to access, try Clearing Your Cache and then
repeating the above instructions.
For other Kiplinger online letter
subscribers:
Without using your favorites or bookmarks, type
in "www.kiplinger.com" to go to the Kiplinger home page. When the page comes
up, hold down your Shift key and hit the "reload/refresh" button at the top
of your browser screen.
Once the Kiplinger home page is reloaded, locate the gray box on the right side of the screen and click on the publication to which you subscribe. Enter your FULL email address and password from scratch, all lowercase, in the login box. Please remember that your "username"
is your email address.
You should be
able to get in fine now. If not, try Clearing Your Cache and then
repeating the above instructions.
Clear Your Cache
As mentioned above, Web browsers
store files in memory, or "cache," and over time this cache can
get overburdened. Sometimes clearing the browser's cache will solve the problem
you are experiencing. Here's how to clear your cache for some of the top browsers:
(Note: To find the version number of your browser, click on "Help"
at the top of your screen, then select "About…").
Netscape 7.x for Windows: choose Edit, Preferences, Advanced, and Cache. Click on "Clear Memory Cache" and "Clear Disk Cache.
Netscape 6.x for Windows: choose Options, Network Preferences,
and Cache. Click on "Clear Memory Cache" and "Clear Disk
Cache."
Netscape 4.x for Windows: Our website is not accessible using Netscape 4.x. You will need to upgrade to Netscape 7.x here.
Internet Explorer 6.0: choose Tools, Internet Options, and General. Under "Temporary
Internet Files", click on "Delete Files."
Internet Explorer 5.0: choose Tools, Internet Options, and General. Under "Temporary
Internet Files", click on "Delete Files."
Internet Explorer 4.0 for Windows: choose View, Internet Options,
and General. Under "Temporary Internet Files," click on "Delete
Files."
AOL 8.0/7.0/6.0 for Windows: choose Settings, and Internet Properties (WWW). Under "Temporary Internet
Files" click on "Delete Files", then "OK." Under "History"
click on "Clear History", then "Yes", then "OK."
AOL 4.0/5.0 for Windows: choose My AOL, and WWW. Under "Temporary Internet
Files" click on "Delete Files", then "OK." Under "History"
click on "Clear History", then "Yes", then "OK."
Return to Home Page
How To Turn On Cookies in Your Browser
Kiplinger requires your browser to accept "cookies", small textual pieces of information stored on
your computer, to identify you as a paid online subscriber on the Kiplinger web site and allow access
to your online subscription. The following instructions will assist you in resetting your cookies for
successful access."
Netscape 7.x for Windows: choose Edit, Preferences, Privacy and Security.
Under the "Cookies" heading, make sure that either "Enable All Cookies" is selected, or "Enable Cookies
based on Privacy Settings", "View" and "Medium" are selected. Once it's selected, click the "OK" button.
Netscape 6.x for Windows: choose Edit, Preferences, Advanced.
Under the "Cookies" heading, make sure that the first option, "Enable all cookies" is selected. Once it's selected, click the "OK" button.
Netscape 4.x for Windows: Our website is not accessible using Netscape 4.x. You will need to upgrade to Netscape 7.x here.
Internet Explorer 6.x: choose Tools, Internet Options, and Privacy. Make sure the slide bar is set to "Medium", "Low", or "Accept All Cookies".
Internet Explorer 5.x: choose Tools, Internet Options, and Security. Click on the "Custom Level" button. A new window should pop up. Scroll down through the list of options until you reach a main section titled "Cookies". Make sure the "Enable" option is selected under the "Allow cookies that are stored on your computer" and the "Allow per-session cookies (not stored)" sections. Once this option has been selected, click the "OK" button to return to the Internet Options window. Then click the "OK" button again to save your settings and return to Internet Explorer.
Internet Explorer 4.x for Windows: choose View, Internet Options, click on the "Advanced" tab and scroll down through the list of options until you reach a section titled "Cookies". Make sure the "Always accept cookies" option is selected. Once this option has been selected, click the "OK" button.
For other browsers or versions please use your browser's "Help" menu.
Clear The Cookies In Your Browser.
If you have changed your username or password and you previously selected the "store my login
information" option when you logged in with your old username/password, you must use the button below
to clear your cookies of your old username/password before successfully logging in with your new
username/password. Once you have accessed successfully with your new username/password,
you may again select the "store my login information" option for your new username/password."
Username/Password Trouble
Usernames and Passwords can only be registered in lowercase
letters. If you used any uppercase letters in your username or password when you
registered, our system has converted them to lowercase. Return to the sign-on screen and
try re-entering your username and password in lowercase letters.
In addition, our system deletes any invalid characters in email addresses, such as
colons, semicolons, commas or spaces. Try re-entering your username, replacing any commas
with periods, and any spaces with either underscores (_) or periods. For example, if you
registered your username as john,doe@doe.com you would enter john.doe@doe.com instead.
Likewise, if you registered as john doe@doe.com you would enter john_doe@doe.com or
john.doe@doe.com (please try both)
If you've forgotten your password, click here.
New Email Address?
If you recently submitted a new email address
and cannot gain access using it, please try your old email address. The change may not be
effective until the next issue. If you would like to submit an email address change, click here.
Browsers
Kiplinger online services work best on Microsoft Internet Explorer 4 or above.
Report a Problem
If you have reviewed your account status, and tried or reviewed each of the above
steps, and are still unable to access your subscription, please complete and submit our Report a Problem form or call us at 202-887-6645.
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